- OperatorNovatrix SRL
- Established2021
- PlatformSOFTSWISS
- Games1,500+ pokies, 100+ video poker, live dealers
1. General betting conditions
Ricky Casino may make a range of betting products available through its website or other approved channels. The products, markets and features displayed to you may depend on availability, your location, your account status, applicable law and operational requirements. Not every market or feature will be available at all times.
You must read these Betting Rules before placing a bet. You should also review any event-specific, sport-specific, product-specific or promotional terms shown at the time of betting. Those additional terms may explain the available selections, market definitions, settlement method, minimum or maximum stake, applicable restrictions and any special conditions.
You are responsible for ensuring that betting is permitted in your location and for complying with all laws that apply to you. Access may be restricted where gambling services are not permitted or where Ricky Casino is unable to offer a product lawfully. You must not use a virtual private network, proxy, false location or another method to bypass geographic, account or security controls.
Account and player requirements
- You must provide accurate, current and complete information when opening or maintaining an account.
- You must meet the applicable minimum age requirement and satisfy any identity, location or verification checks.
- An account is intended for the registered account holder only. You must keep your login details secure and must not allow another person to place bets using your account.
- You must not open, control or use an account for another person, or use an account in a way that conceals the identity of the person placing a bet.
- Ricky Casino may suspend, restrict or review an account where required for security, verification, legal, responsible gambling or integrity reasons.
- Bets must be placed using funds available through the approved payment and account processes.
You should check your account and bet information before confirming a wager. If you believe that your account has been accessed by someone else, stop using it and follow the available account security or support process on the website.
2. Placing and accepting bets
A bet is submitted when you select the relevant market and confirm the wager using the required process. A bet is not necessarily accepted merely because a selection, price or betting slip is displayed. Acceptance occurs only when the bet has been recorded by the betting system and an appropriate confirmation is provided.
You should retain or check the confirmation details for every bet. These details may include the event, market, selection, price, stake, potential return, bet reference and applicable conditions. If the information displayed after submission does not match your intention, you should review the position promptly and use the available account support process.
Prices, stakes and changes
- Prices may change before a bet is accepted. The price applying to a bet is the price recorded in the acceptance confirmation, subject to the relevant market rules.
- A market may be suspended, closed, withdrawn or changed without notice where this is necessary for operational, sporting, integrity, legal or risk-management reasons.
- The available stake, return and transaction limits may vary by account, product, market, event or applicable requirement. Any displayed limit applies only as shown at the time of the transaction.
- You must not attempt to place duplicate bets, exploit a technical delay or use automated methods unless expressly permitted.
- A bet may be refused, limited or cancelled where it has not been properly accepted, where a technical or obvious error has occurred, or where another condition in these rules applies.
If a displayed price, result, handicap, line, total, selection or other betting detail is clearly incorrect, Ricky Casino may correct the error and settle the affected bet using the corrected information or cancel the affected bet where correction is not practical. Whether an error is obvious may depend on the circumstances, the market, information reasonably available at the time and the difference between the displayed information and the information that should reasonably have appeared.
You must not rely on a bet appearing in a pending, open or unsettled status as evidence that it will necessarily stand. Bets remain subject to verification, market rules, system records, payment checks and the final settlement process.
Multiple and related bets
Some selections may be related or dependent on one another. A multiple bet may therefore be unavailable, altered or settled under special conditions. Where a bet contains selections that cannot be combined, the applicable product rules will explain how the wager is treated. You are responsible for checking the bet type and selections before confirmation.
3. Events, markets and settlement
Bets are generally settled using the official result or other recognised outcome information for the relevant event. The source used may depend on the sport, competition, market and product. Where more than one source is available, the applicable market rules or event terms will determine which information is used.
A market may be settled as a win, loss, void, push, cancelled or another outcome depending on its definition. The meaning of these outcomes can differ between sports and betting products. For example, a market may require an event to start, reach a specified point, be completed, or produce an official result before settlement can take place.
Postponed, abandoned and changed events
If an event is postponed, abandoned, interrupted, relocated, shortened, rescheduled or materially changed, the affected bets will be handled under the rules for that market or sport. Some bets may remain valid if the relevant conditions are met, while others may be void or settled using an alternative result. The treatment can depend on whether the event began, whether the market was already determined and whether the scheduled event is completed within the period specified by the applicable rules.
Results, corrections and reviews
Initial settlement may be based on information available soon after an event. Results can later be corrected if an official body changes the result, a data provider corrects an error, or a settlement issue is identified. Unless the specific market rules state otherwise, the final result recognised under the applicable settlement process may be used when reviewing a bet.
A bet may be reviewed where there is a suspected technical issue, incorrect market information, irregular activity, a breach of these rules or a concern about event integrity. A review may delay settlement or payment of a return. Ricky Casino may take reasonable action to correct a settlement, including adjusting an account where a bet was settled incorrectly.
- A market that is not properly formed, is offered in error or cannot be settled fairly may be voided.
- If a selection is withdrawn or no longer participates, the relevant market rules determine whether the bet remains valid or is void.
- Where a result depends on a nominated time, score, position, statistic or other measure, the definition shown for that market applies.
- A future change to an event, competition format or official ruling does not automatically change a settled bet unless the applicable rules allow a review.
- Where a bet is voided, the stake treatment will follow the relevant market or product conditions.
4. Responsible use, integrity and rule changes
Betting responsibly
Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only wager money you can afford to lose. Do not chase losses, borrow money to bet, or continue playing because you feel pressured to win back previous results.
- Take regular breaks and avoid betting when you are upset, tired or affected by alcohol or other substances.
- Keep track of your deposits, stakes and results rather than relying on memory.
- Use any account controls, deposit tools, activity information, time reminders or self-exclusion options that are available to you.
- If betting is affecting your finances, relationships, work, study or wellbeing, stop and seek independent help from an appropriate Australian support service.
- Do not encourage another person to bet beyond their limits or use your account.
Integrity and prohibited conduct
You must not manipulate an event, misuse confidential information, collude with another person, place bets for an improper purpose or engage in conduct that may undermine the integrity of betting. You must also comply with any restrictions applying to participants, officials, coaches, agents or other people connected with an event.
Ricky Casino may monitor betting activity and account use for security, fraud prevention, money laundering prevention, responsible gambling and sporting integrity purposes. Where concerns arise, activity may be investigated and an account or bet may be restricted, suspended, voided or referred to an appropriate body, subject to applicable law.
Questions, complaints and changes
If you think a bet has been accepted, displayed or settled incorrectly, check the applicable market rules and raise the issue through the support or complaints process available on the Ricky Casino website. Include the relevant bet reference, event, date and a clear explanation of the concern. Do not provide another person's personal information unless you are authorised to do so.
These Betting Rules may be updated when products, systems, legal requirements or operational processes change. The version published on the website will apply from the date stated or, where no date is stated, from publication. Rules applying at the time a bet was accepted may continue to govern that bet unless a correction, review or legal requirement requires otherwise. If these rules conflict with a specific market rule, the specific rule will generally apply to that market.
