Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that you provide directly, information created through your activity and information supplied by service providers where this is appropriate. We try to collect information that is relevant to the operation, security and support of the account.

Account and identity information

• Your name, date of birth, contact details, username and account preferences.
• Login information, records of account activity and details about your communications with support.
• Verification information and documents that may be needed to confirm your identity, age, eligibility or account ownership.
• Information about responsible gambling settings, restrictions or requests where these relate to the safe operation of your account.

Payment and transaction information

We may handle payment details, deposits, withdrawals, wagers, account balances, transaction history and related records. Payment information may be processed through specialist payment providers. Where possible, payment providers may process sensitive payment details directly, while we retain the information needed to record transactions, resolve issues, prevent misuse and meet operational obligations.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, links used, approximate location and information about how the website performs. We may also collect information about login events, security events and unusual activity to help protect accounts and the website.

How we use information

Personal information is used for purposes connected with providing and managing the casino service. The exact use depends on the type of information and the context in which it was collected. We may use information to:

• Create, operate and maintain your account and provide access to available services.
• Process deposits, withdrawals and other transactions, and maintain accurate account records.
• Verify identity and account information, carry out age and eligibility checks, and complete anti-fraud and security checks.
• Detect, investigate and prevent suspicious activity, unauthorised access, payment abuse, cheating, collusion and other misuse of the website.
• Provide customer support, respond to questions, investigate complaints and communicate about your account or transactions.
• Send service messages, security notices, transaction updates and other communications needed to administer the account.
• Send marketing communications where permitted and where you have agreed to receive them, subject to your preferences.
• Improve the website, understand general usage, test features, fix technical problems and develop safer and more useful services.
• Meet legal, regulatory, tax, accounting, auditing and other obligations that apply to the operation of an online gambling service.
• Establish, exercise or defend legal rights, enforce applicable terms and protect our interests, players, service providers and the wider website.

We may use information for more than one of these purposes where the purposes are connected. For example, transaction records may be needed both to provide account services and to support fraud prevention, financial controls and legal record-keeping.

Sharing information

Information may be shared with trusted service providers that help operate the website and provide services such as payment processing, identity verification, fraud prevention, hosting, technology, analytics, customer support, communications, security and professional advice. These providers should receive information only where it is relevant to their services and should handle it in accordance with their responsibilities.

Information may also be disclosed where necessary to comply with a lawful request, protect the security of the website, investigate suspected wrongdoing, resolve disputes or protect a person from harm. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate handling requirements. We do not describe every possible recipient because this can change according to the service being used and the circumstances.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep you signed in, support essential functions, understand how the website is used and help identify security or performance issues. Some cookies are necessary for the website to work properly, while others may support analytics, personalisation or marketing activities.

You can manage or delete cookies through your browser settings. Depending on your browser and the choices you make, disabling cookies may affect sign-in, account features or the way parts of the website operate. Information stored by a cookie does not necessarily identify you by name, but it may be linked with account or device information when you use the website.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and other safeguards appropriate to the nature of the information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support if you believe your account may have been compromised.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention procedures.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may need to be checked before it is completed. We may also need to retain some information where this is required for legal, security, fraud prevention or record-keeping purposes.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where there is no continuing reason for us to keep it, subject to applicable exceptions.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Restriction or objection: in some circumstances, ask us to limit or stop a particular use of your information.
• Complaint or question: contact us if you have concerns about how your information has been handled.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@ricky-casino.top. Please include enough information to help us understand your request, such as the account details associated with it and the action you want us to take. Do not send payment card numbers, passwords or other unnecessary sensitive information in an email.

For security, we may need to verify your identity before providing information or changing account records. This helps prevent another person from accessing or altering your data. We aim to respond within a reasonable time and may explain if a request cannot be completed, including where information must be retained or a request would affect the rights, security or legal position of others.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The updated version will apply from the date it is made available on the website. We encourage players to review this page from time to time so they remain informed about how information is handled. If an update is significant, we may provide an additional notice through the website or an account communication where appropriate.