Responsible Gaming

Our responsible gaming approach

Responsible gaming means making informed choices, staying in control and gambling only with money and time you can afford to lose. Every player has a different financial situation and tolerance for risk, so it is important to set your own boundaries before using an online gambling service.

Casino games are based on chance. Previous results do not influence future results, and no strategy can guarantee a win. A losing session does not make a win more likely, and a winning session does not mean that future results will continue in the same way. Do not rely on gambling as a source of income, a way to repay debts or a solution to personal or financial difficulties.

You must only use gambling services where they are lawful and where you are legally permitted to gamble. Do not gamble if you are under the legal age, using someone else’s account or acting on behalf of another person. Keep your account details private and do not allow other people to use your account.

Simple principles for safer play

• Decide how much money and time you can afford to spend before you start.
• Treat any amount spent as a cost of entertainment, not an investment.
• Never chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Take regular breaks and do something unrelated to gambling.
• Keep gambling separate from essential spending, household bills and savings.
• Do not borrow money or use credit to continue gambling.
• Talk to someone you trust if gambling is becoming difficult to manage.

Manage your gambling activity

Planning your gambling in advance can make it easier to stay within your boundaries. Before playing, choose a spending amount and a time period that fit comfortably within your circumstances. Once you reach your planned limit, stop rather than trying to recover money or extend the session.

Responsible gambling controls may be available through your account or the gambling service. Depending on the options offered, these controls can include deposit limits, spending limits, session reminders, time-out periods, temporary breaks or account exclusion. A limit should be set at an amount that is affordable and realistic for you.

Controls may take effect in different ways. Read the information shown when selecting a control so you understand when it begins, what activity it covers and whether it can be changed during the selected period. If you are unsure which option is appropriate, contact customer support using the channels provided on the website before continuing to play.

Consider taking a break

A temporary break can be useful if you feel distracted by gambling, are spending more than planned or need time away from your account. During a break, avoid opening another gambling account or using a different service to continue playing. If you have requested a longer exclusion or account closure, do not attempt to bypass that decision.

You can also reduce temptation by removing saved payment details, avoiding gambling-related advertising where possible, turning off promotional notifications and using device or banking controls that help you stick to your plan. These steps can support your decision, but they should not replace professional help if gambling is causing harm.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and a person does not need to gamble every day to experience serious problems. Noticeable changes in behaviour or mood can be a reason to pause and seek advice.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling belongings or missing bills to fund gambling.
• Feeling anxious, irritable, guilty or low when you are not gambling.
• Thinking about gambling during work, study, family time or other activities.
• Neglecting responsibilities, relationships, sleep or personal care.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Returning to gambling soon after deciding to stop.
• Experiencing conflict with people close to you because of gambling.

One warning sign may be enough to review your habits. Several signs, or any impact on rent, food, bills, debt or relationships, are reasons to stop gambling and seek support. You do not have to wait until a problem becomes severe, and you do not need to manage it alone.

If someone you know is affected

Family members and friends can also experience stress when another person’s gambling causes financial or relationship problems. Offer calm, non-judgemental support, encourage the person to speak with a qualified service and protect shared finances where appropriate. Avoid lending money to cover gambling losses or debts without independent advice.

Getting help in Australia

If gambling is affecting you or someone close to you, confidential support is available in Australia. Gambling Help Online provides information, counselling and support options for people experiencing gambling concerns, as well as for families and friends. You can also speak with a qualified counsellor, mental health professional, financial counsellor or community support service.

A general practitioner or other healthcare professional can help you discuss the effect gambling is having on your wellbeing and refer you to suitable services. Financial counselling may also help with budgeting, debts and practical steps to protect essential expenses. Support is available whether you want to reduce gambling, take a break or stop completely.

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent help from emergency services or a crisis support service in your area. Your immediate safety is more important than your account, your balance or any gambling activity.

Speaking with Ricky Casino

If you are concerned about your gambling, contact Ricky Casino through the customer support options displayed on the website and explain what assistance you need. You can ask about available responsible gaming controls, account restrictions, breaks or exclusion options. Customer support may need to verify account information before making changes, and any applicable terms or legal requirements will continue to apply.

Responsible gaming is a shared responsibility, but you remain in control of the choices you make. Review your limits regularly, be honest about your gambling and act early if your behaviour changes. Stopping for a while and asking for help are positive steps, not failures.